Privacy policy
Last updated October 18, 2026
Vesper answers phone calls for small businesses. This policy covers what we collect when you call a business that uses Vesper, or when you use Vesper for your own business.
What we collect
- From callers: your phone number, what you say on the call (as audio processed in real time and a written transcript), and details you give, such as your name, address, the service you need, and appointment times.
- Text messages: messages we send and receive, and whether you agreed to texts or opted out.
- From businesses: contact details, business hours, services, and settings you give us.
How we use it
- To answer the call, answer your questions, take messages, and book, change, or cancel appointments.
- To send the business a summary of the call and the transcript.
- To send you appointment texts, only if you agreed to them.
- To keep the service working, fix problems, and improve call quality.
Who we share it with
We share call details with the business you called, since we answer on their behalf. We use service providers to run Vesper, including providers for phone calls, text messages, speech recognition, voice, AI language processing, email, calendars, and hosting. They may only use your information to provide their service to us.
We don't sell your personal information. We never share your mobile number or text-message opt-in information with third parties or affiliates for marketing or promotional purposes.
How long we keep it
We keep call records and transcripts while the business uses Vesper, so they can look back at their calls, and delete them when the business closes its account, unless the law requires us to keep them longer. Text opt-out records are kept so we keep honoring your opt-out.
Your choices
- Reply STOP to any text to stop texts from that number.
- Email us to ask for a copy of your information or to have it deleted.
Security
We protect information with access controls and encrypted connections. No system is perfectly secure, but we limit who can see call data to the business you called and the people who run Vesper.
Children
Vesper isn't meant for children under 13, and we don't knowingly collect their information.
Changes
If we change this policy, we'll update the date above.
Contact
Questions or requests: support@vesperphone.com.